We're building a library of support documents, but may not have an answer to your question written yet.
Beyond the FAQs and Support documents you see here you can also submit a request for assistance to our support system.
You'll be prompted to enter your email and information about your problem. Once submitted you'll receive a confirmation notice that it's been received. An agent should reply to your request with 24 hours.
Click on "Submit A Request" in the top right corner of this window or click here.